Shipping, COD & Returns
This page explains, in plain language, how delivery works, how cash on delivery works, and what happens if something needs to go back. The formal versions are in our shipping policy and refund policy, and those documents take precedence.
Shipping
Shipping is free on every order. There is no minimum value.
Orders are processed within 2 business days of payment confirmation. Orders placed on a weekend or public holiday are processed the next business day. After dispatch:
| Destination | Delivery after dispatch |
|---|---|
| Metro cities | 3 to 5 business days |
| Tier 2 and Tier 3 cities | 5 to 7 business days |
| Remote and rural areas | 7 to 10 business days |
You will get a tracking number by SMS or email once the order ships.
We currently ship within India only. For international orders, write to aasra.connect@gmail.com and we will see what we can arrange.
Cash on delivery
Cash on delivery is available across India. We know that a large share of our orders are placed by an adult son or daughter for a parent, sometimes in a different city, and that COD is often the easier option for the person receiving the parcel.
If the parcel arrives damaged
Please record an unboxing video. If the order arrives damaged, share the video with us within 48 hours of delivery and we will replace the item. If a parcel does not arrive at all, contact us within 48 hours of the expected delivery date and we will trace it with the courier.
Returns and exchanges
You can request a return or exchange within 2 days of delivery. To be eligible, the item must be unused, unwashed and in original condition, with tags and packaging intact, and you must have proof of purchase.
To start a return, email aasra.connect@gmail.com with your order number, the items concerned and the reason. We reply within 2 business days with return instructions. Items must be sent back by a trackable courier, and return shipping is paid by the customer. A flat fee of Rs. 300 per product is deducted from the refund to cover logistics and handling.
Once we receive and inspect the item, refunds are processed within 7 to 10 business days. Prepaid orders are refunded to the original payment method. COD orders are refunded by bank transfer or UPI, so our team will ask you for those details.
What cannot be returned
For hygiene and safety reasons, the following are not returnable:
- Items that have been worn, washed or altered
- Innerwear, undergarments and intimate adaptive wear
- Items bought during clearance sales or at heavy discount
- Custom-made and made-to-order garments
Because custom garments cannot be returned, we confirm every measurement with you in writing before we cut anything.
Getting the size right the first time
The 2 day return window is short, so it is worth measuring before you order rather than after. Our size guide takes about two minutes and includes guidance on sizing for post-surgical swelling, which is the most common reason an order comes back. If you are unsure, message us on WhatsApp with the measurements and we will tell you which size to pick.
