Terms of service

 

Overview

Welcome to Aasra Adaptive Clothing. These Terms of Service ('Terms') govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.


1. About Aasra Adaptive Clothing

Aasra Adaptive Clothing is an Indian brand dedicated to designing and selling adaptive garments - including shorts, kurtis, pants, pajamas, and more - for elderly individuals and those recovering from surgery or living with mobility challenges. Our garments feature velcro closures and other thoughtful design elements to enable easy dressing.


2. Eligibility

By using our website and placing an order, you confirm that:

  • You are at least 18 years of age, or acting on behalf of someone who requires adaptive clothing (e.g., a caregiver or family member)

  • You are legally capable of entering into a binding agreement

  • The information you provide during checkout is accurate and complete


3. Products and Availability

All products listed on our website are subject to availability. We reserve the right to discontinue or modify any product at any time without prior notice. Product images are for illustrative purposes only; actual products may vary slightly in colour or texture due to photographic and screen display differences.


4. Pricing and Payment

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

  • We reserve the right to change prices at any time. The price at the time of order placement will be the price charged.

  • We accept payment through UPI, credit/debit cards, net banking, and Cash on Delivery (where applicable).

  • Orders are confirmed only upon successful payment. In case of payment failure, the order will not be processed.


5. Shipping and Delivery

We ship across India. Estimated delivery times vary by location:

  • Metro cities: 3-5 business days

  • Tier 2 and Tier 3 cities: 5-7 business days

  • Remote or rural areas: 7-10 business days

Delivery timelines are estimates and may be affected by public holidays, weather conditions, or logistics disruptions. We are not responsible for delays caused by courier partners once the package has been dispatched.


6. Returns and Refunds

Our return and refund process is governed by our Refund Policy, which forms part of these Terms. Please refer to the Refund Policy for complete details on eligibility, process, and timelines.


7. Intellectual Property

All content on our website - including text, images, logos, product descriptions, and branding - is the exclusive property of Aasra Adaptive Clothing. You may not reproduce, copy, distribute, or use any content from our website without prior written permission.


8. User Conduct

When using our website, you agree not to:

  • Post or transmit any unlawful, harmful, defamatory, or fraudulent content

  • Attempt to gain unauthorised access to our systems or other users' accounts

  • Use automated tools to scrape, crawl, or extract data from our website

  • Misrepresent your identity or impersonate any person or entity


9. Limitation of Liability

To the maximum extent permitted by applicable law, Aasra Adaptive Clothing shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our products or website

  • Any medical outcomes or health decisions made based on product descriptions or recommendations on our website

  • Loss of data, profits, or business resulting from technical issues with the website

Our products are designed to assist with dressing ease and comfort. They are not medical devices and do not constitute medical advice. Please consult a qualified healthcare professional for medical guidance.


10. Disclaimer of Warranties

Our website and products are provided 'as is' and 'as available'. While we make every effort to ensure accuracy of product information, we do not warrant that descriptions, images, or other content are error-free. We reserve the right to correct any errors and update information at any time.


11. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in [Your City], India.

In case of any grievance, we encourage you to contact our customer support team first to resolve the matter amicably before pursuing legal action.


12. Modifications to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Your continued use of our website or services after such changes constitutes your acceptance of the new Terms.


13. Contact Us

For questions about these Terms of Service, please reach out at aasra.connect@gmail.com

 

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